Avaya Aura® Communication Manager Administration
Avaya Aura® Communication Manager Administration Course Details:
In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports. This course addresses CM release R5.2x through R6.3.
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1. Communication Manager System
- Communication Manager (CM)
- Hardware
- Duplication and survivability
- Interfaces for administration
- System Management Interface (SMI)
- License settings in the lab
2. Administration of CM
- System Access Terminal (SAT) command structure
- Determine CM software release
- Capacity limits of license
3. Managing Endpoints
- Endpoints
- Adding digital and analog endpoints
- Adding IP endpoints (H.323 and SIP)
4. Basic Features
- Feature Access Code (FAC) list
- Terminal Translation Initialization (TTI)
- Class of Service (COS)
- Console permissions
- Class of Restriction (COR)
5. Enhanced Features
- Call park
- Station Lock
6. Group Features
- Call Pickup
7. Maintenance/Security
- Alarms and errors
- Reset Levels
- Maintenance commands
- Security
8. System Status and Reports
- Real-time monitoring
- Reports
9. System and Session Manager Configuration for SIP Clients
*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
- Avaya configuration and solutions with Avaya Aura
- Hardware components
- System duplication and backup options
- Types of telephones
- Important boards and media modules
- Use Avaya Site Administration to manage:
- Dial plan and feature access codes
- Analog and digital stations
- IP stations
- Call park, bridged call appearance, and other basic features
- COS and COR
- Abbreviated dialing
- Call forwarding
- Call coverage
Lab 1: Avaya Site Administration - ASA
Lab 2: PuTTY
Lab 3: Authentication, Authorizations, and Accounting (AAA) Services
Lab 4: Dial Plan
Lab 5: IP Telephones
Lab 6: Personal Station Access (PSA)
Lab 7: Copy, Alias, and Delete
Lab 8: Hold/Transfer Calls
Lab 9: Conference
Lab 10: Automatic Callback
Lab 11: Call Forwarding
Lab 12: Priority Calling
Lab 13: Calling Permissions
Lab 14: Service Observing
Lab 15: Bridged Call Appearance
Lab 16: Team Button
Lab 17: Meet me Conference
Lab 18: Hunt Group
Lab 19: Call Coverage
Lab 20: Abbreviated Dialing
Lab 21: ISDN, H.323, and SIP Trunk Configuration
Lab 22: ARS, AAR, and UDP Call Routing
Lab 23: Back Up (CM translations)
Lab 24: System Manager and Session Manager Configuration
Avaya employees, partners, and customers responsible for software configuration of the Avaya Communication Manager