Date: 12/16/2024 - 12/17/2024 (Monday - Tuesday) | 10:00 AM - 6:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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AMA2295 Successfully Managing People
AMA2295 Successfully Managing People Course Details:
Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.
Date: 12/16/2024 - 12/17/2024 (Monday - Tuesday) | 9:00 AM - 5:00 PM (EST)
Location: CHICAGO, IL
Delivery Format: CLASSROOM LIVE
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Date: 01/06/2025 - 01/07/2025 (Monday - Tuesday) | 9:00 AM - 5:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 01/16/2025 - 01/17/2025 (Thursday - Friday) | 9:00 AM - 5:30 PM (EST)
Location: NEW YORK CITY, NY
Delivery Format: CLASSROOM LIVE
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Date: 01/21/2025 - 01/22/2025 (Tuesday - Wednesday) | 10:00 AM - 6:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 01/27/2025 - 01/28/2025 (Monday - Tuesday) | 9:00 AM - 5:30 PM (PST)
Location: SAN FRANCISCO, CA
Delivery Format: CLASSROOM LIVE
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Date: 02/05/2025 - 02/06/2025 (Wednesday - Thursday) | 9:00 AM - 5:30 PM (EST)
Location: ATLANTA, GA
Delivery Format: CLASSROOM LIVE
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Date: 02/06/2025 - 02/07/2025 (Thursday - Friday) | 9:00 AM - 5:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 02/19/2025 - 02/20/2025 (Wednesday - Thursday) | 10:00 AM - 6:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 02/20/2025 - 02/21/2025 (Thursday - Friday) | 9:00 AM - 5:30 PM (CST)
Location: CHICAGO, IL
Delivery Format: CLASSROOM LIVE
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Date: 03/06/2025 - 03/07/2025 (Thursday - Friday) | 9:00 AM - 5:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 03/17/2025 - 03/18/2025 (Monday - Tuesday) | 11:00 AM - 7:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 04/07/2025 - 04/08/2025 (Monday - Tuesday) | 9:00 AM - 5:30 PM (EST)
Location: NEW YORK CITY, NY
Delivery Format: CLASSROOM LIVE
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Date: 04/10/2025 - 04/11/2025 (Thursday - Friday) | 9:00 AM - 5:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 04/21/2025 - 04/22/2025 (Monday - Tuesday) | 10:00 AM - 6:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 05/05/2025 - 05/06/2025 (Monday - Tuesday) | 9:00 AM - 5:30 PM (PST)
Location: SAN FRANCISCO, CA
Delivery Format: CLASSROOM LIVE
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Date: 05/08/2025 - 05/09/2025 (Thursday - Friday) | 9:00 AM - 5:00 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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1. The Experience of Being a Manager
- How to get people to want to do what they’re supposed to do
- Specific challenges you face when motivating others
2. Values
- Values and their impact on work life
- How values can have productive and non-productive results
- Identify value conflicts in yourself and in others
3. Personal Styles
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioral clues to determine others’ personal styles
- How to work more effectively with other personal profiles
4. Motivation
- Employee motivation factors and their impact on behaviors and work settings
- How to tailor your motivational efforts to individual employees and different situations
Listening, Body Language, Giving Feedback, and Dealing with Difficult People - Use active listening to gain information and understand employees’ perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
5. Conflict
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles for better conflict management
- Use different conflict resolution styles in different situations
6. Delegation
- Different delegation styles: How and when to use them
- Determine the appropriate delegation style for employees and situations
7. Understanding Organizational Culture and Subculture
- The impact of organizational culture and subculture and “cultural blinders”
- Explore the assumptions that impact your team’s thinking and actions
- Identify and build on the strengths of your team’s culture
8. Emotional Intelligence
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
9. Ethical Leadership
- Identify your group’s values
- Your vision for ethical leadership
10. Action Planning
- Develop a specific plan for applying what you’ve learned back on the job
- Identify people who can support your action plans
*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
- Appreciate How the Role of Manager Has Changed in Modern Times
- Understand the Role of Values in Managing People
- Adjust Your Management and Personal Styles to the Needs of Different
- Situations
Adopt the Approach Needed to Motivate Different People in Different
Situations - Use Effective Feedback to Deal with Difficult People
- Delegate Tasks in Ways That Develop Your People
- More Effectively Resolve Conflict
- Understand How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People with Whom You Work
- Practice the Principles of Emotional Intelligence to Achieve Greater Effectiveness
- Appreciate How Good Ethics Is Good Business
Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.