Training Categories ITIL® 4 Foundation Certification Course with Exam

ITIL® 4 Foundation Certification Course with Exam

ITIL® 4 Foundation Certification Course with Exam Course Details:

ITIL by AxelosLearn the foundations of IT service management and how they can benefit your organization. Certification exam voucher included!

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

Global IT Training is committed to your success beyond the classroom. Your enrollment in this class includes an ITIL 4 certification exam voucher and the official AXELOS ITIL Foundation Guidance e-book. The e-book reinforces what you learned in class and can serve as a reference guide for you and your organization as you begin your ITIL 4 adoption. The ITIL 4 Foundation certification is required before you can get any of the Managing Professional or Strategic Leader certifications. Extra resources with this class also include Sample Papers with Practice Exam questions and a Study Guide.

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporate the core of ITIL® version 4.

    Aug 12 2024
    August 12 - 14, 2024 | 8:30 AM - 4:30 PM (EDT) GTR

    Date: 08/12/2024 - 08/14/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Foundation Certification Course with Exam

    August 12 - 14, 2024 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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    Aug 19 2024
    August 19 - 21, 2024 | 11:30 AM - 7:30 PM (EDT) GTR

    Date: 08/19/2024 - 08/21/2024 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EDT)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Foundation Certification Course with Exam

    August 19 - 21, 2024 | 11:30 AM - 7:30 PM (EDT) | Virtual Classroom Live

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    Aug 26 2024
    August 26 - 28, 2024 | 8:30 AM - 4:30 PM (EDT) GTR

    Date: 08/26/2024 - 08/28/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Foundation Certification Course with Exam

    August 26 - 28, 2024 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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    Sep 9 2024
    September 9 - 11, 2024 | 8:30 AM - 4:30 PM (EDT) GTR

    Date: 09/09/2024 - 09/11/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Foundation Certification Course with Exam

    September 9 - 11, 2024 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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    Sep 16 2024
    September 16 - 18, 2024 | 8:30 AM - 4:30 PM (EDT) GTR

    Date: 09/16/2024 - 09/18/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Foundation Certification Course with Exam

    September 16 - 18, 2024 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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    Sep 23 2024
    September 23 - 25, 2024 | 11:30 AM - 7:30 PM (EDT) GTR

    Date: 09/23/2024 - 09/25/2024 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EDT)
    Location: ONLINE (Virtual Classroom Live)
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    ITIL® 4 Foundation Certification Course with Exam

    September 23 - 25, 2024 | 11:30 AM - 7:30 PM (EDT) | Virtual Classroom Live

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    Sep 30 2024
    September 30 - October 2, 2024 | 8:30 AM - 4:30 PM (EDT)

    Date: 09/30/2024 - 10/02/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
    Location: ONLINE (Virtual Classroom Live)
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    ITIL® 4 Foundation Certification Course with Exam

    September 30 - October 2, 2024 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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    Oct 7 2024
    October 7 - 9, 2024 | 8:30 AM - 4:30 PM (EDT) GTR

    Date: 10/07/2024 - 10/09/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
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    ITIL® 4 Foundation Certification Course with Exam

    October 7 - 9, 2024 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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    Oct 21 2024
    October 21 - 23, 2024 | 11:30 AM - 7:30 PM (EDT)

    Date: 10/21/2024 - 10/23/2024 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EDT)
    Location: ONLINE (Virtual Classroom Live)
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    ITIL® 4 Foundation Certification Course with Exam

    October 21 - 23, 2024 | 11:30 AM - 7:30 PM (EDT) | Virtual Classroom Live

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    Oct 28 2024
    October 28 - 30, 2024 | 8:30 AM - 4:30 PM (EDT)

    Date: 10/28/2024 - 10/30/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
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    ITIL® 4 Foundation Certification Course with Exam

    October 28 - 30, 2024 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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    Nov 4 2024
    November 4 - 6, 2024 | 8:30 AM - 4:30 PM (EST)

    Date: 11/04/2024 - 11/06/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
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    ITIL® 4 Foundation Certification Course with Exam

    November 4 - 6, 2024 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live

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    Nov 18 2024
    November 18 - 20, 2024 | 8:30 AM - 4:30 PM (EST)

    Date: 11/18/2024 - 11/20/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    November 18 - 20, 2024 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live

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    Nov 25 2024
    November 25 - 27, 2024 | 11:30 AM - 7:30 PM (EST)

    Date: 11/25/2024 - 11/27/2024 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    November 25 - 27, 2024 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live

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    Dec 2 2024
    December 2 - 4, 2024 | 8:30 AM - 4:30 PM (EST)

    Date: 12/02/2024 - 12/04/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    December 2 - 4, 2024 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live

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    Dec 9 2024
    December 9 - 11, 2024 | 11:30 AM - 7:30 PM (EST)

    Date: 12/09/2024 - 12/11/2024 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    December 9 - 11, 2024 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live

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    Dec 16 2024
    December 16 - 18, 2024 | 8:30 AM - 4:30 PM (EST)

    Date: 12/16/2024 - 12/18/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    December 16 - 18, 2024 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live

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    Jan 6 2025
    January 6 - 8, 2025 | 8:30 AM - 4:30 PM (EST)

    Date: 01/06/2025 - 01/08/2025 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    January 6 - 8, 2025 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live

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    Jan 13 2025
    January 13 - 15, 2025 | 11:30 AM - 7:30 PM (EST)

    Date: 01/13/2025 - 01/15/2025 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    January 13 - 15, 2025 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live

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    Jan 27 2025
    January 27 - 29, 2025 | 8:30 AM - 4:30 PM (EST)

    Date: 01/27/2025 - 01/29/2025 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    January 27 - 29, 2025 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live

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    Feb 3 2025
    February 3 - 5, 2025 | 8:30 AM - 4:30 PM (EST)

    Date: 02/03/2025 - 02/05/2025 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    February 3 - 5, 2025 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live

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    Feb 10 2025
    February 10 - 12, 2025 | 11:30 AM - 7:30 PM (EST)

    Date: 02/10/2025 - 02/12/2025 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    February 10 - 12, 2025 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live

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    Feb 24 2025
    February 24 - 26, 2025 | 8:30 AM - 4:30 PM (EST)

    Date: 02/24/2025 - 02/26/2025 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
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    ITIL® 4 Foundation Certification Course with Exam

    February 24 - 26, 2025 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live

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    Mar 10 2025
    March 10 - 12, 2025 | 8:30 AM - 4:30 PM (EDT)

    Date: 03/10/2025 - 03/12/2025 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
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    ITIL® 4 Foundation Certification Course with Exam

    March 10 - 12, 2025 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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    Mar 17 2025
    March 17 - 19, 2025 | 11:30 AM - 7:30 PM (EDT)

    Date: 03/17/2025 - 03/19/2025 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EDT)
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    ITIL® 4 Foundation Certification Course with Exam

    March 17 - 19, 2025 | 11:30 AM - 7:30 PM (EDT) | Virtual Classroom Live

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    Mar 24 2025
    March 24 - 26, 2025 | 8:30 AM - 4:30 PM (EDT)

    Date: 03/24/2025 - 03/26/2025 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EDT)
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    ITIL® 4 Foundation Certification Course with Exam

    March 24 - 26, 2025 | 8:30 AM - 4:30 PM (EDT) | Virtual Classroom Live

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  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
  • The purpose of the following ITIL practices
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Service continuity management
  • Deployment management
  • Monitoring and event management
  • Release management

*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.

The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Familiarity with IT terminology and IT-related work experience are recommended.

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

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