Avaya Aura Messaging Implementation, Administration, and Support Course Details:

In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging.

    No classes are currenty scheduled for this course.

    Call (919) 283-1653 to get a class scheduled online or in your area!

1. AAM Implementation

  • Implementation Overview
  • System Components
  • Sites and Topology Overview
  • Redundant Message Stores
  • Prerequisite Requirements
  • Sites and Topology Deployment
  • VMware environment Implementation
  • System-Platform Based Implementation
  • Mailbox Licenses

2. AAM Implementation and Administration

  • AAM Server Initial Administration
  • Storage Server Role (Initial Setup)
  • Application Server Role (Initial Setup)
  • Communication Manager Integration
  • Test Users
  • Messaging Toolbar
  • Administration Overview
  • Accessing Avaya Aura Messaging
  • System Parameters
  • Trusted Servers
  • External SMTP Hosts
  • Network Servers
  • Class of Service and Features
  • User Mailboxes
  • Enhanced List Applications
  • System Broadcasts
  • Info Mailbox
  • Caller Applications
  • Fax Support

3. AAM Solutions, Maintenance, and Troubleshooting

  • Microsoft Integration
  • Sites and Topologies (Initial Setup)
  • Reports
  • Monitoring Tools
  • Troubleshooting Tools
  • Logs
  • Application Server Logs
  • Upgrades
  • Migrations

*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
  • What AAM is and it fits into the Avaya Messaging solution
  • Key components of an AAM system
  • Distinguish between Sites and a Topology architecture within AAM
  • Various redundancy options for AAM
  • Requirements for an AAM implementation
  • AAM Sites and Topologies
  • List the process to install the AAM appliance in a VMware environment
  • Perform the initial configuration required for AAM
  • Two User Mailbox license types used on AAM
  • Perform the initial configuration for an AAM Storage server and Application server
  • Add AAM test users to verify AAM configurations
  • Install the Avaya Messaging toolbar for Microsoft Outlook
  • Methods and accounts used to login to AAM
  • Identify system-wide parameters on AAM
  • Key features allowed by AAM when an administrator enables outbound SMTP-based traffic to external
  • SMTP hosts
  • Network servers with AAM
  • Configuration setting associated with AAM class of services
  • Feature functionalities available for users on AAM
  • List Application used within AAM
  • System Broadcast and Info Mailboxes used with AAM
  • How Caller Applications extend AAM features and services to users
  • How AAM can be configured with native or external faxing capabilities
  • Microsoft Exchange, Microsoft Exchange Store, and Microsoft Outlook integration with AAM
  • Various reports that can be generated from AAM
  • Monitoring and troubleshooting tools available in AAM
  • Access and view application server logs
  • Upgrade and migration options for AAM


1. AAM Server (Initial Setup)
2. Storage Server Role (Initial Setup)
3. Application Server Role (Initial Setup)
4. Test Users and Mailboxes
5. Messaging Toolbar with Microsoft Outlook
6. Microsoft Exchange Integration with Messaging
7. Multi-Site Implementation
8. Backup/Restore

  • Avaya associates, business partners, and customers who will implement, administer, maintain, and troubleshoot Avaya Aura Messaging

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