ITIL® 4 Strategist Direct Plan and Improve (DPI) Course Details:

This course provides IT leaders, practitioners and support staff with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners.

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a "learning and improving" IT organization that possess a strong and targeted strategic direction. The associated certification exam voucher is included with this course.

The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

  • To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
  • To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
  • The objectives of this course are to:
  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

    Dec 20 2021

    Date: 12/20/2021 - 12/22/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Strategist Direct Plan and Improve (DPI)

    December 20 - 22, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Jan 24 2022

    Date: 01/24/2022 - 01/26/2022 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Strategist Direct Plan and Improve (DPI)

    January 24 - 26, 2022 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Feb 9 2022

    Date: 02/09/2022 - 02/11/2022 (Wednesday - Friday) | 11:00 AM - 7:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Strategist Direct Plan and Improve (DPI)

    February 9 - 11, 2022 | 11:00 AM - 7:00 PM (EST) | Virtual Classroom Live


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    Mar 21 2022

    Date: 03/21/2022 - 03/23/2022 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Strategist Direct Plan and Improve (DPI)

    March 21 - 23, 2022 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Mar 28 2022

    Date: 03/28/2022 - 03/30/2022 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Strategist Direct Plan and Improve (DPI)

    March 28 - 30, 2022 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Jun 6 2022

    Date: 06/06/2022 - 06/08/2022 (Monday - Wednesday) | 9:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL® 4 Strategist Direct Plan and Improve (DPI)

    June 6 - 8, 2022 | 9:00 AM - 5:00 PM (EST) | Virtual Classroom Live


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  • Understand the following key terms:
    • Direction
    • Planning
    • Improvement
    • Operating Model
    • Methods
    • Risks
    • Scope of control
  • Understand the differences between the following key concepts:
    • Vision and Mission
    • Strategy, Tactics and Operations
    • Governance compliance and management
    • Policies, Controls and Guidelines
  • Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement
  • Identify the scope of control and within this:
    • Know how to cascade goals and requirements
    • Know how to define effective policies, controls and guidelines
    • Know how to place decision-making authority at the correct level
  • Know how to ensure that controls are sufficient, but not excessive
  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
  • Know how to identify assessment objectives, outputs, requirements and criteria
  • Know how to select an appropriate assessment method for a particular situation
  • Know how to define and prioritize desired outcomes of an improvement
  • Know how to build, justify and advocate for a business case
  • Know how to conduct:
    • Improvement reviews
    • Analysis of lessons learned
  • Know how to embed continual improvement at all levels of the SVS
  • Understand the nature, scope and potential benefits of organizational change management
  • Know how to use the key principles and methods of Communication & OCM
    • Identify and manage different types of stakeholders
    • Effectively communicate with and influence others
    • Establish effective feedback channels
  • Know how to establish effective interfaces across the value chain
  • Know how to define indicators and metrics to support objectives
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
  • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
    • Addressing the 4 dimensions
    • Applying the guiding principles
    • Value stream mapping
    • Optimization of workflow
    • Elimination of waste
    • Ensuring & utilizing feedback

*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.

The course will help students to understand: -

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Candidates must hold the ITIL 4 Foundation certificate.

  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team

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