ITIL® Practitioner

This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

    Aug 16 2021

    Date: 08/16/2021 - 08/18/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    ITIL® Practitioner

    August 16 - 18, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?


*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
  • Service management concepts
  • Guiding principles
  • Service improvement approach
  • Organizational change management
  • Metrics and measurements
  • Communication
  • Tips for passing the ITIL Practitioner exam
  • Practice with a sample ITIL Practitioner exam

ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.

  • Those engaged in IT development, IT operations, and IT service management
  • Individuals wishing to have detailed understanding of the principles of service improvement

Ready to Jumpstart Your IT Career?

CONTACT US NOW!