Avaya Aura® Call Center Elite Implementation and Configuration
Avaya Aura® Call Center Elite Implementation and Configuration Course Details:
Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.
Call (919) 283-1653 to get a class scheduled online or in your area!
Day 1
1. Avaya Aura Hardware
2. Call Center
- Components
- Concepts
- Terms
3. Setting Up an Initial Call Center Configuration
Day 2
4. Administering a Dial Plan
5. Feature-Related System Parameters
6. Hunt Groups
7. Agents
8. Announcements
9. Music Sources
10. EAS, BSR, and Business Advocate
Day 3
11. VDN
12. Policy Routing Tables
13. Percentage Allocation
14. Service Hours Tables
15. Vector Routing Tables
16. Holiday Tables
17. Variables in Vectors (VIV)
18. Vector Events
Day 4
19. Building Call Flows
20. BCMS and CMS
*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
- Call center components, concepts, and terms
- Perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
- Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
- Create and test call vectors
- Avaya's call center applications used with Avaya Aura Call Center Elite
Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.