Avaya Aura® Call Center Elite Implementation and Configuration

Avaya Aura® Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.

    Sep 13 2021

    Date: 09/13/2021 - 09/16/2021 (Monday - Thursday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote / Schedule

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    Avaya Aura® Call Center Elite Implementation and Configuration

    September 13 - 16, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live | **CLASS IS FULL**


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    Nov 29 2021

    Date: 11/29/2021 - 12/02/2021 (Monday - Thursday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote / Schedule

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    Avaya Aura® Call Center Elite Implementation and Configuration

    November 29 - December 2, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live | **CLASS IS FULL**


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Day 1

1. Avaya Aura Hardware

2. Call Center

  • Components
  • Concepts
  • Terms

3. Setting Up an Initial Call Center Configuration

Day 2

4. Administering a Dial Plan

5. Feature-Related System Parameters

6. Hunt Groups

7. Agents

8. Announcements

9. Music Sources

10. EAS, BSR, and Business Advocate

Day 3

11. VDN

12. Policy Routing Tables

13. Percentage Allocation

14. Service Hours Tables

15. Vector Routing Tables

16. Holiday Tables

17. Variables in Vectors (VIV)

18. Vector Events

Day 4

19. Building Call Flows

20. BCMS and CMS


*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
  • Call center components, concepts, and terms
  • Perform an initial call center configuration
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
  • Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
  • Create and test call vectors
  • Avaya's call center applications used with Avaya Aura Call Center Elite

Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.

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