Avaya Aura® Contact Center - Orchestration Designer Scripting
Avaya Aura® Contact Center - Orchestration Designer Scripting Course Details:
In this course, you learn how to plan for, create, manage, and administer applications (scripts and flows) using the basic script commands and elements in the Orchestration Designer tool, available with Avaya Aura Contact Center - Manager. You will learn to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows), and you will learn scripting through live SIP- and AML-based systems connected to CS 1000 and Aura ME platforms.
Call (919) 283-1653 to get a class scheduled online or in your area!
1. Overview
2. Application Variables
3. Intrinsics and Expressions
4. Creating Applications using Scripting Commands and Blocks
5. Handling Unscheduled Closures and Failed Conditions
6. Host Data Exchange
7. Final Project
8. Troubleshooting and Interpretation
9. Flow Charts and Handouts
Appendix: Voice Processing Variables and Commands in AML Environment
*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
- Write, validate, and edit applications using the flow and script editors
- Perform basic application administration tasks within the Orchestration Designer tool
- Use Call Treatments to provide treatments to callers
- Intrinsics and their use within applications
- Differences between Global and Call variables
- Create, edit, and delete variables
- Use Global variables appropriately in application design
- Design applications to incorporate the use of the Event Handler to trap unforeseen or failed events and provide an appropriate treatment
- Design applications to monitor for emergency situations and provide the appropriate treatment to callers during an emergency
- Design applications to integrate into a Host Data Exchange environment, including using the Provider.exe tool
Lab 1: Download and Install OD
Lab 2: Create a CCMA and CCMS within Orchestration Designer
Lab 3: Basic Functions When Working with a Flow Application and a Script Application
Lab 4: Synchronization Process
Lab 5: Managing Application Changes
Lab 6: Common Validation Problems
Lab 7: Importing and Exporting Applications
Lab 8: How to Convert Scripts to Flows and Flows to Scripts
Lab 9: Using Templates
Lab 10: Documentation Generation
Lab 11: Create Global Variables
Lab 12: Create Call Variables
Lab 13: Create Application Variables, CDNs, DNIS, and Skillsets within Orchestration Designer
Lab 14: Conditional Commands and Expressions
Lab 15: Create a Basic Flow and Script, Learning a Number Script Commands and Concepts
Lab 16: Create an Event Handler
Lab 17: Host Data Exchange Overview (optional)
- Ability to:
- Communicate about basic telecommunications
- Use technical publications
- Identify and use correct telephone features according to customer specifications
- Use Windows 98/XP/2000/2003/2008
- Recognize client/server architecture and networking
Personnel responsible for administering and maintaining Avaya Aura® Contact Center - Manager applications (scripts and flows) using Orchestration Designer, formerly known as Service Creation Environment (SCE).