AMA2295 Successfully Managing People

1. The Experience of Being a Manager

• How to get people to want to do what they’re supposed to do
• Specific challenges you face when motivating others

2. Values

• Values and their impact on work life
• How values can have productive and non-productive results
• Identify value conflicts in yourself and in others

3. Personal Styles

• Determine your own personal style profile
• Gain insight into the strengths and limitations of your profile
• Use behavioral clues to determine others’ personal styles
• How to work more effectively with other personal profiles

4. Motivation

• Employee motivation factors and their impact on behaviors and work settings
• How to tailor your motivational efforts to individual employees and different situations
  Listening, Body Language, Giving Feedback, and Dealing with Difficult People
• Use active listening to gain information and understand employees’ perspectives
• Effectively apply positive and corrective feedback
• Use appropriate values alignment when dealing with difficult employees

5. Conflict

• The dimensions of conflict resolution
• Identify your own preferred conflict-resolution styles for better conflict management
• Use different conflict resolution styles in different situations

6. Delegation

• Different delegation styles: How and when to use them
• Determine the appropriate delegation style for employees and situations

7. Understanding Organizational Culture and Subculture

• The impact of organizational culture and subculture and “cultural blinders”
• Explore the assumptions that impact your team’s thinking and actions
• Identify and build on the strengths of your team’s culture

8. Emotional Intelligence

• The components of emotional intelligence
• Gain an honest and accurate assessment of yourself
• Develop an improvement strategy

9. Ethical Leadership

• Identify your group’s values
• Your vision for ethical leadership

10. Action Planning

• Develop a specific plan for applying what you’ve learned back on the job
• Identify people who can support your action plans

• Appreciate How the Role of Manager Has Changed in Modern Times
• Understand the Role of Values in Managing People
• Adjust Your Management and Personal Styles to the Needs of Different
• Situations
  Adopt the Approach Needed to Motivate Different People in Different
  Situations
• Use Effective Feedback to Deal with Difficult People
• Delegate Tasks in Ways That Develop Your People
• More Effectively Resolve Conflict
• Understand How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People with Whom You Work
• Practice the Principles of Emotional Intelligence to Achieve Greater Effectiveness
• Appreciate How Good Ethics Is Good Business

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.