AMA2243 Making the Transition from Staff Member to Supervisor
AMA2243 Making the Transition from Staff Member to Supervisor Course Details:
In this high-impact, interactive seminar, we’ll help you avoid common pitfalls of your new status and responsibilities. You’ll learn the secrets of managing people and get all the essentials, from motivating direct reports and coaching to conflict resolution and legal compliance. With hands-on practice, you’ll have skills you can begin using right away. Plus a game plan that helps you start experiencing the benefits of your new role sooner.
Call (919) 283-1653 to get a class scheduled online or in your area!
Setting Yourself up for Success
- Understanding your new role as a supervisor
- Making a change or letting go: Working with the three phases of change
- Recognizing common challenges and pitfalls to avoid
- Meeting the expectations of key stakeholders, including your boss, direct reports, senior management, and former peers
- Conducting a gap analysis to determine how to meet critical expectations
Developing Legal Awareness
- Understanding basic equal employment opportunity (EEO) laws
- Gaining legal awareness in all aspects of the performance cycle
Leveraging Your Personal Style
- Understanding your own personal style and the styles of others through an assessment
- Focusing on clues that can help pinpoint an individual’s personal style
- Flexing your personal style to build more effective relationships
Motivating Others
- Conducting an employee motivation analysis
- Creating a motivating work environment based on each employee’s personal style
Managing Employee Performance
- Setting SMART goals for yourself and others
- Using a five-step model to train your employees
- Giving and receiving supportive and corrective feedback
Delegating Work to Your Team
- Creating a plan for delegation and using this process to assign key tasks
- Overcoming your fears of turning over responsibility and authority
Handling Conflict with Ease
- Knowing your conflict-handling styles
- Developing the right conflict approach for each individual and situation
Managing Your Time
- Applying the time priority model to workplace tasks
- Managing and protecting your time to get more of the right things done
*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
- Create a new game plan for growth
- Let go of your former role and establish your credibility
- Develop legal awareness to act and behave in compliance with workplace laws
- Adjust your behavioral style to give yourself a more winning edge
- Discover the secrets to inspiring and motivating your direct reports
- Use the instant feedback model to build a successful coaching relationship
- Control your emotions and think strategically when dealing with conflicts
- Be definite and decisive in managing and protecting your time
Newly-promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.