AMA2248 Management Skills for New Supervisors

Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints.

This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.

    Apr 29 2021

    Date: 04/29/2021 - 04/30/2021 (Thursday - Friday) | 11:00 AM - 6:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    April 29 - 30, 2021 | 11:00 AM - 6:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    May 10 2021

    Date: 05/10/2021 - 05/11/2021 (Monday - Tuesday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    May 10 - 11, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    May 20 2021

    Date: 05/20/2021 - 05/21/2021 (Thursday - Friday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    May 20 - 21, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Jun 7 2021

    Date: 06/07/2021 - 06/08/2021 (Monday - Tuesday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    June 7 - 8, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Jun 21 2021

    Date: 06/21/2021 - 06/22/2021 (Monday - Tuesday) | 11:00 AM - 6:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    June 21 - 22, 2021 | 11:00 AM - 6:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Jun 29 2021

    Date: 06/29/2021 - 06/30/2021 (Tuesday - Wednesday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    June 29 - 30, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Jul 15 2021

    Date: 07/15/2021 - 07/16/2021 (Thursday - Friday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    July 15 - 16, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Jul 26 2021

    Date: 07/26/2021 - 07/29/2021 (Monday - Thursday) | 2:00 PM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    July 26 - 29, 2021 | 2:00 PM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Aug 9 2021

    Date: 08/09/2021 - 08/10/2021 (Monday - Tuesday) | 11:00 AM - 6:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    August 9 - 10, 2021 | 11:00 AM - 6:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Aug 23 2021

    Date: 08/23/2021 - 08/24/2021 (Monday - Tuesday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    August 23 - 24, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Sep 7 2021

    Date: 09/07/2021 - 09/10/2021 (Tuesday - Friday) | 2:00 PM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    September 7 - 10, 2021 | 2:00 PM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Sep 13 2021

    Date: 09/13/2021 - 09/14/2021 (Monday - Tuesday) | 11:00 AM - 6:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    September 13 - 14, 2021 | 11:00 AM - 6:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Sep 29 2021

    Date: 09/29/2021 - 09/30/2021 (Wednesday - Thursday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    September 29 - 30, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Oct 14 2021

    Date: 10/14/2021 - 10/15/2021 (Thursday - Friday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    October 14 - 15, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Oct 25 2021

    Date: 10/25/2021 - 10/26/2021 (Monday - Tuesday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    October 25 - 26, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Nov 1 2021

    Date: 11/01/2021 - 11/04/2021 (Monday - Thursday) | 2:00 PM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    November 1 - 4, 2021 | 2:00 PM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

    Nov 15 2021

    Date: 11/15/2021 - 11/16/2021 (Monday - Tuesday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

    Success! Your message has been sent to us.
    Error! There was an error sending your message.
    REQUEST MORE INFO:

    AMA2248 Management Skills for New Supervisors

    November 15 - 16, 2021 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


    How Did You Hear of Global IT Training?

    Join Our Email List?

Embracing Your New Role and Expectations

  • What your boss, employees, peers and senior management expect from you in your supervisory role
  • Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

  • Diversity issues and how they affect you, your work unit and your company
  • Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

  • Advantages and disadvantages of one-way and two-way communication and when to use each
  • Capitalize on the benefits of email
  • Demonstrate paraphrasing to check for content understanding
  • Experience the impact of nonverbal communication
  • How to ask questions that get the answers you really need

Coaching for High Quality Performance

  • How to give and receive criticism constructively
  • Learn to minimize defensiveness in yourself and others
  • Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

  • Establish the essentials of a motivating environment
  • Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

  • Use delegation as a motivational tool
  • Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

  • Understand your company’s appraisal system
  • Record keeping and compliance issues
  • Write a performance appraisal document
  • Conduct an effective performance appraisal meeting

Managing Time Effectively

  • Key principles of effective time management
  • Share time management best practices
  • Five stages of managing meetings

Planning for Continuing Growth

  • Select and prioritize your own next steps
  • Develop an action plan for continuing professional development

*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
  • Understand Your Role as a Supervisor and Different Supervisory Styles
  • Effectively Communicate Using Different Methods
  • Apply Time Management Best Practices for You and Your Team
  • Understand Diversity and Individual Differences
  • Perform a Performance Appraisal
  • Use Motivation as a Tool to Delegate
  • Effectively Give Feedback Through Coaching

 

New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.

Ready to Jumpstart Your IT Career?

CONTACT US NOW!