AMA2248 Management Skills for New Supervisors

Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints.

This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.

    Dec 3 2020

    December 3 - 4, 2020 | 9:00 AM - 4:30 PM (CST) | Classroom Live

    Date: 12/03/2020 - 12/04/2020 (Thursday - Friday) | 9:00 AM - 4:30 PM (CST)
    Location: CHICAGO (DOWNTOWN), IL
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    December 3 - 4, 2020 | 9:00 AM - 4:30 PM (CST) | Classroom Live


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    Dec 3 2020

    December 3 - 4, 2020 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live

    Date: 12/03/2020 - 12/04/2020 (Thursday - Friday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    December 3 - 4, 2020 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


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    Dec 8 2020

    December 8 - 9, 2020 | 11:00 AM - 6:00 PM (EST) | Virtual Classroom Live

    Date: 12/08/2020 - 12/09/2020 (Tuesday - Wednesday) | 11:00 AM - 6:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    December 8 - 9, 2020 | 11:00 AM - 6:00 PM (EST) | Virtual Classroom Live


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    Dec 10 2020

    December 10 - 11, 2020 | 9:00 AM - 4:30 PM (PST) | Classroom Live

    Date: 12/10/2020 - 12/11/2020 (Thursday - Friday) | 9:00 AM - 4:30 PM (PST)
    Location: SAN FRANCISCO, CA
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    December 10 - 11, 2020 | 9:00 AM - 4:30 PM (PST) | Classroom Live


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    Dec 16 2020

    December 16 - 17, 2020 | 9:00 AM - 4:30 PM (EST) | Classroom Live

    Date: 12/16/2020 - 12/17/2020 (Wednesday - Thursday) | 9:00 AM - 4:30 PM (EST)
    Location: WASHINGTON, DC
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    December 16 - 17, 2020 | 9:00 AM - 4:30 PM (EST) | Classroom Live


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    Dec 16 2020

    December 16 - 17, 2020 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live

    Date: 12/16/2020 - 12/17/2020 (Wednesday - Thursday) | 10:00 AM - 5:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    December 16 - 17, 2020 | 10:00 AM - 5:00 PM (EST) | Virtual Classroom Live


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    Jan 11 2021

    January 11 - 12, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live

    Date: 01/11/2021 - 01/12/2021 (Monday - Tuesday) | 9:00 AM - 4:30 PM (EST)
    Location: WASHINGTON, DC
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    January 11 - 12, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live


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    Jan 13 2021

    January 13 - 14, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live

    Date: 01/13/2021 - 01/14/2021 (Wednesday - Thursday) | 9:00 AM - 4:30 PM (EST)
    Location: NEW YORK CITY, NY
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    January 13 - 14, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live


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    Feb 1 2021

    February 1 - 2, 2021 | 9:00 AM - 4:30 PM (CST) | Classroom Live

    Date: 02/01/2021 - 02/02/2021 (Monday - Tuesday) | 9:00 AM - 4:30 PM (CST)
    Location: CHICAGO (DOWNTOWN), IL
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    February 1 - 2, 2021 | 9:00 AM - 4:30 PM (CST) | Classroom Live


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    Feb 3 2021

    February 3 - 4, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live

    Date: 02/03/2021 - 02/04/2021 (Wednesday - Thursday) | 9:00 AM - 4:30 PM (EST)
    Location: ATLANTA, GA
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    February 3 - 4, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live


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    Feb 10 2021

    February 10 - 11, 2021 | 9:00 AM - 4:30 PM (PST) | Classroom Live

    Date: 02/10/2021 - 02/11/2021 (Wednesday - Thursday) | 9:00 AM - 4:30 PM (PST)
    Location: SAN FRANCISCO, CA
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    February 10 - 11, 2021 | 9:00 AM - 4:30 PM (PST) | Classroom Live


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    Feb 11 2021

    February 11 - 12, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live

    Date: 02/11/2021 - 02/12/2021 (Thursday - Friday) | 9:00 AM - 4:30 PM (EST)
    Location: WASHINGTON, DC
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    February 11 - 12, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live


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    Feb 22 2021

    February 22 - 23, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live

    Date: 02/22/2021 - 02/23/2021 (Monday - Tuesday) | 9:00 AM - 4:30 PM (EST)
    Location: NEW YORK CITY, NY
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    February 22 - 23, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live


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    Mar 8 2021

    March 8 - 9, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live

    Date: 03/08/2021 - 03/09/2021 (Monday - Tuesday) | 9:00 AM - 4:30 PM (EST)
    Location: WASHINGTON, DC
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    March 8 - 9, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live


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    Mar 25 2021

    March 25 - 26, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live

    Date: 03/25/2021 - 03/26/2021 (Thursday - Friday) | 9:00 AM - 4:30 PM (EST)
    Location: NEW YORK CITY, NY
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    March 25 - 26, 2021 | 9:00 AM - 4:30 PM (EST) | Classroom Live


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    Mar 25 2021

    March 25 - 26, 2021 | 9:00 AM - 4:30 PM (PST) | Classroom Live

    Date: 03/25/2021 - 03/26/2021 (Thursday - Friday) | 9:00 AM - 4:30 PM (PST)
    Location: SAN FRANCISCO, CA
    Delivery Format: CLASSROOM LIVE Request Quote & Enroll

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    AMA2248 Management Skills for New Supervisors

    March 25 - 26, 2021 | 9:00 AM - 4:30 PM (PST) | Classroom Live


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Embracing Your New Role and Expectations

  • What your boss, employees, peers and senior management expect from you in your supervisory role
  • Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

  • Diversity issues and how they affect you, your work unit and your company
  • Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

  • Advantages and disadvantages of one-way and two-way communication and when to use each
  • Capitalize on the benefits of email
  • Demonstrate paraphrasing to check for content understanding
  • Experience the impact of nonverbal communication
  • How to ask questions that get the answers you really need

Coaching for High Quality Performance

  • How to give and receive criticism constructively
  • Learn to minimize defensiveness in yourself and others
  • Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

  • Establish the essentials of a motivating environment
  • Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

  • Use delegation as a motivational tool
  • Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

  • Understand your company’s appraisal system
  • Record keeping and compliance issues
  • Write a performance appraisal document
  • Conduct an effective performance appraisal meeting

Managing Time Effectively

  • Key principles of effective time management
  • Share time management best practices
  • Five stages of managing meetings

Planning for Continuing Growth

  • Select and prioritize your own next steps
  • Develop an action plan for continuing professional development
  • Understand Your Role as a Supervisor and Different Supervisory Styles
  • Effectively Communicate Using Different Methods
  • Apply Time Management Best Practices for You and Your Team
  • Understand Diversity and Individual Differences
  • Perform a Performance Appraisal
  • Use Motivation as a Tool to Delegate
  • Effectively Give Feedback Through Coaching

 

New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.

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