ITIL4 Foundation

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.

    Jun 28 2021

    Date: 06/28/2021 - 06/30/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    June 28 - 30, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Jul 7 2021

    Date: 07/07/2021 - 07/09/2021 (Wednesday - Friday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    July 7 - 9, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Jul 12 2021

    Date: 07/12/2021 - 07/14/2021 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    July 12 - 14, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Jul 19 2021

    Date: 07/19/2021 - 07/21/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    July 19 - 21, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Jul 26 2021

    Date: 07/26/2021 - 07/28/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    July 26 - 28, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Aug 3 2021

    Date: 08/03/2021 - 08/05/2021 (Tuesday - Thursday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    August 3 - 5, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Aug 9 2021

    Date: 08/09/2021 - 08/11/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    August 9 - 11, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Aug 16 2021

    Date: 08/16/2021 - 08/18/2021 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    August 16 - 18, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Aug 23 2021

    Date: 08/23/2021 - 08/25/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    August 23 - 25, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Aug 30 2021

    Date: 08/30/2021 - 09/01/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    August 30 - September 1, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Sep 8 2021

    Date: 09/08/2021 - 09/10/2021 (Wednesday - Friday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    September 8 - 10, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Sep 13 2021

    Date: 09/13/2021 - 09/15/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    September 13 - 15, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Sep 20 2021

    Date: 09/20/2021 - 09/22/2021 (Monday - Wednesday) | 10:00 AM - 6:00 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    September 20 - 22, 2021 | 10:00 AM - 6:00 PM (EST) | Virtual Classroom Live


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    Sep 27 2021

    Date: 09/27/2021 - 09/29/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    September 27 - 29, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Oct 4 2021

    Date: 10/04/2021 - 10/06/2021 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    October 4 - 6, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Oct 12 2021

    Date: 10/12/2021 - 10/14/2021 (Tuesday - Thursday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    October 12 - 14, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Oct 18 2021

    Date: 10/18/2021 - 10/20/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    October 18 - 20, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Oct 25 2021

    Date: 10/25/2021 - 10/27/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    October 25 - 27, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Nov 1 2021

    Date: 11/01/2021 - 11/03/2021 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    November 1 - 3, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Nov 8 2021

    Date: 11/08/2021 - 11/10/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    November 8 - 10, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Nov 15 2021

    Date: 11/15/2021 - 11/17/2021 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    November 15 - 17, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Nov 22 2021

    Date: 11/22/2021 - 11/24/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    November 22 - 24, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Nov 29 2021

    Date: 11/29/2021 - 12/01/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    November 29 - December 1, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Dec 6 2021

    Date: 12/06/2021 - 12/08/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    December 6 - 8, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Dec 13 2021

    Date: 12/13/2021 - 12/15/2021 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    December 13 - 15, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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    Dec 20 2021

    Date: 12/20/2021 - 12/22/2021 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    December 20 - 22, 2021 | 8:30 AM - 4:30 PM (EST) | Virtual Classroom Live


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    Dec 27 2021

    Date: 12/27/2021 - 12/29/2021 (Monday - Wednesday) | 11:30 AM - 7:30 PM (EST)
    Location: ONLINE (Virtual Classroom Live)
    Delivery Format: VIRTUAL CLASSROOM LIVE Request Quote & Enroll

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    ITIL4 Foundation

    December 27 - 29, 2021 | 11:30 AM - 7:30 PM (EST) | Virtual Classroom Live


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  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain:
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
  • The purpose of the following ITIL practices
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Service continuity management
  • Deployment management
  • Monitoring and event management
  • Release management

*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.

The course will help students to understand:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Familiarity with IT terminology and IT-related work experience are recommended.

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

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