CAPPS - Implementing Cisco Collaboration Applications v1.0

In this hands-on course, you will practice configuring and integrating Cisco's call management and voice mail systems from scratch. You will work with Cisco Unity Connection, which is integrated with Cisco Unified Communications Manager (CUCM), and with Cisco Unity Express, integrated with CUCM Express. You'll also work with TelePresence components, such as the Cisco TelePresence Management Suite, Cisco Video Communications Servers, Cisco Unified IM and Presence Server, as well as Cisco Jabber for Windows. In addition, emphasis will be placed on a Collaboration Instant Messaging and Unified Messaging environments. Cisco Prime Collaboration Provisioning will be demonstrated for common Moves, Adds, and Changes (MACs). 

This course features the following authorized content and software releases:

  • Cisco Course v1.0
  • CUCM Software v10.5
  • Cisco Unity Connection Software v10.5
  • Cisco Prime Collaboration Provisioning v10.6

Building on the foundation provided by CICD, you'll focus on voice mail administration and presence administration. You will learn how to add users, configure Class of Service, schedules, and distribution lists, and set up AutoAttendants for both systems. You'll connect your voice mail systems using Voice Profile for Internet Mail (VPIM) networking.

You will also learn how to integrate the Cisco Instant Messaging and Presence with CUCM, deploy the Cisco Jabber client with desk phone control, and integrate Unity Connection for Jabber access. In addition, deployment of Cisco Collaboration Systems will be covered including Prime Collaboration, video infrastructure, Cisco TelePresence Management Suite, and Video Applications.

    No classes are currenty scheduled for this course.

    Call (919) 283-1653 to get a class scheduled online or in your area!

1. Cisco Unity Connection

  • Designing and Deploying Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users, Templates and Class of Service
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Deploying Voice Mail Redundancy in Branch Offices

2. Cisco Unity Express

  • Designing and Deploying Cisco Unity Express
  •  Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express Users Accounts and Features
  • Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Troubleshooting Cisco Unity Express

3. Cisco Unified IM and Presence Implementation

  • Designing and Deploying Cisco Unified IM and Presence
  • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Integrating Cisco Unified Communications IM and Presence
  • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

4. Video Provisioning and Integration in a Unified Communications Deployment

  • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Describing Video Infrastructure
  • Describing Cisco TMS

*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
  • Integrate Cisco Unity Connection with CUCM
  • Unity Connection System Settings, Schedules, and Distribution Lists
  • Integrate Unity Connection with Microsoft Active Directory
  • Use Cisco Unity Connection Partitions and Search Spaces
  • Implement Cisco Unity Connection Call Management
  • Build an Audiotext Application Using the Opening Greeting, Interview, and Call Handlers
  • Configure Directory Call Handlers
  • Configure Cisco Unity Connection Users, Class of Service, and Roles
  • Set Up Message Notification
  • Monitor and Troubleshoot Cisco Unity Connection and Cisco Unity Express
  • Integrate Cisco Unity Express with CUCM Express
  • Unity Express System Settings, Schedules, and Distribution Lists
  • Configure Cisco Unity Express Users and Class of Service
  • Unity Express Voice Mail Features, such as VoiceView and IMAP Messaging
  • Configure the Cisco Unity Express AutoAttendant
  • VPIM
  • Cisco Unified Instant Messaging and Presence
  • Configure CUCM for IM&P Integration
  • Cisco Unified IM&P and How to implement Jabber
  • Configure Jabber Clients for IM&P and Desk Phone Control
  • Deploy IP Phone Messenger
  • Configure Unity Connection Integration with Call Manager
  • Troubleshoot Cisco Unified IM&P
  • Deploy Cisco Collaboration Systems
  • Configure and Deploy with Cisco Prime Collaboration
  • Deploy a Video Infrastructure
  • Deploy and Configure Cisco TMS
  • Deploy and Configure Cisco VCS
  • Deploy and Configure Cisco MediaSense

Lab 1 - Remote Access Lab
Lab 2 - Cisco UCM: Disaster Recovery
Lab 3 - Cisco UCM: CUBE Configuration
Lab 4 - Implementing Cisco Unity Connection Call Management
Lab 5 - Configuring Cisco Unified Messaging
Lab 6 - Troubleshooting Cisco Unity Connection
Lab 7 - Cisco UCM: IP Phone Configuration
Lab 8 - Cisco 9951 Registration
Lab 9 - UnifiedFX PhoneView Configuration
Lab 10 - Troubleshooting Cisco Unity Express
Lab 11 - Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
Lab 12 - Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
Lab 13 - Unity Connection Integration with CUCM
Lab 14 - Unity Connection User Configuration and Common Settings
Lab 15 - Unity Connection System Settings
Lab 16 - Unity Connection Auto Attendants
Lab 17 - Unity Connection Unified Messaging
Lab 18 - IM and Presence Initial Configuration
Lab 19 - IM and Presence User Configuration
Lab 20 - IM and Presence Advanced Featu

  • Network administrators and network engineers
  • CCNP Collaboration candidates
  • Systems engineers

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